Nobody Should Reach A Busy Tone.
A front desk can only hold one call at a time, and the rest go to voicemail or to a competitor. TechState answers every line at once, books the appointment, takes the details your staff would have taken, and puts anything urgent straight through to a person.
A call, at 7am
Patient
Bot
The Calls Your Team
Takes Every Day
Appointment scheduling
Books, moves and cancels appointments in conversation, checking what is actually free rather than promising a slot that is gone.
Patient intake
Takes the details your staff would take on the phone, so the information is ready before the patient arrives rather than filled in at the desk.
Appointment reminders
Rings ahead of the appointment, confirms the patient is coming, and offers the slot to somebody else when they are not.
Prescription refill requests
Collects the request and the details that go with it, and routes it to the person who signs it off.
Insurance questions
Answers the coverage questions your team repeats all day, from the material your practice already has in writing.
Routing to the right department
Works out what the caller needs and sends them to the right extension, instead of a menu that ends in the wrong one.
Where Each One Earns Its Keep
Patient information stays yours
Call recording can be switched off entirely, and where it is on, how long recordings are kept is a setting you control rather than one we impose. Access is by role, so a login only reaches the calls it needs to. Tell us what your obligations require and we will configure to them before the first call runs.
Hear it answer your calls.
Send us the questions your front desk answers every day. We will build a bot around them and you can ring it before a single customer does.
Book a demo