Can we test a bot before it goes live?
Yes. Every product can be tested in your browser before a real caller or visitor reaches it.
Qualifying bots
Open the flow, click Render so the prompts are recorded, then Run. The bot asks its questions out loud and listens through your microphone, with no dialer involved. These test runs are kept on their own tab and are left out of your dashboard and report totals.
After that we test over the phone with your dialer's bot entries switched off, dialing them by hand, and confirm a real closer picks up the transfer before any leads are used.
Voice agents
Start a test call from the dashboard and talk to the agent in your browser. It uses exactly the same conversation logic as a phone call and shows you a live transcript as you speak. Transfers to a person only work on a real phone call, so test those by ringing the number.
Chatbots
Before adding it to your site, run an evaluation. It generates test questions from your own documents, asks them, and scores whether the right material was found, whether the answer was accurate, and whether the bot correctly declined questions your documents do not cover.