How is our data protected?
Role-based access, restricted connections and masked personal details.
- Every login has a role, and a role only reaches what it needs. An agent-level login sees only its own calls. See users, roles and signing in.
- Qualifying bots only accept calls from the dialer addresses you have declared. Calls from anywhere else are refused.
- Dialer passwords and API keys for qualifying bots are encrypted when stored and cannot be read back, only replaced.
- If our staff need to enter your workspace to help, a banner shows it and the visit is logged.
- Chatbots mask email addresses, phone numbers, ID and card numbers before a message is stored.
- Passwords are never stored in readable form.
For how we handle personal information more generally, see our privacy policy.