How do I find a specific call?
Search by phone number, lead ID or run number, then play the recording.
Qualifying bots
On the call list or the Recordings page, search by any of:
- Phone number: at least the last four digits.
- Lead ID: the exact ID from your dialer.
- Run number: all or part of it.
A search looks across all dates, ignoring the date filter. Open a call to see the transcript, the outcome and the recording.
Note
The Recordings page shows the last seven days by default. New whole-call recordings appear within about an hour of the call.
Voice agents
Call History lists every call, newest first, and can be filtered by assistant. Open one to see the transcript, duration, outcome and response times, and to play the recording for phone calls.