What do the reports show?
Transfer and connect rates for qualifying bots, response times and usage for voice agents.
Qualifying bots
The Dashboard gives a quick picture: calls over time, how they ended, a table per bot, and how quickly the bot replied. Filter by bot, dialer and date.
Reports go deeper. Group by flow, seat, voice, category, dialer, disposition, result tag or how the call ended, and see:
- Calls, completed calls and average duration.
- Transfer attempts, transfers connected and failed, and why they failed.
- Transfer rate, connected rate and abort rate.
- Callbacks, did-not-qualify and do-not-call counts.
Reports can be exported to CSV.
Note
The Dashboard and Reports count some outcomes differently, so their numbers can differ slightly. Use Reports for figures you need to rely on.
Voice agents
The Metrics page shows calls, average response time, where that time went (listening, thinking and speaking), audio minutes and estimated cost over the last 24 hours, 7, 30 or 90 days, for all assistants or one.
Chatbots
Each chatbot has its own analytics: conversations, visitors, messages, response time and usage.