How are outcomes and dispositions decided?

A call can end in transfer, do-not-call, did-not-qualify, callback or hang-up, and each one only happens because the person who built the flow wired that answer to it. "No" never means do-not-call unless you said it should.

Do-not-call and did-not-qualify are different

• Do-not-call means the caller asked not to be contacted again. The number goes on your do-not-call list and, if write-back is on, onto your dialer's list as well.
• Did-not-qualify is recorded only. The number is not suppressed.

Outcomes the system records itself

Caller hung up, answering machine, unclear (the bot ran out of attempts), and did-not-attend, where the dialer sent a call but the bot never ran.

Which status is written to your dialer

1. 1For a voicemail, the answering-machine status.
2. 2Otherwise, the status set on the branch that ended the call.
3. 3Otherwise, your campaign's outcome mapping, which can split hang-ups by how far the caller got.
4. 4If none of those apply, nothing is written.

Statuses are free text, so they can match your dialer's own codes exactly. Write-back is off until your dialer API details are filled in, and it is best-effort: if your dialer is down, a status may be missed but the call itself is not affected.