Connecting your dialer, building flows, voicemail, transfers and call outcomes.
The details we ask for before connecting, and why each one matters.
Flows, seats and assignments, in the order that makes the dialer settings correct.
Questions, the answers each one listens for, and the branch each answer takes.
Your dialer's answering machine detection runs first, and the bot catches what it misses.
How long the bot waits, when it asks again, and where the call goes after that.
The caller hears a hold message and is handed to your team with their details on screen.
Every outcome comes from a branch a person wired. Nothing is guessed.
Callbacks are a queue for your agents. Do-not-call changes are limited by role.
Any campaign built on a fixed set of screening questions.
The problems clients see most often, and what usually causes them.
Free support
