Visitors, conversations and exports
Read every conversation, track visitors and export chats to CSV.
Every conversation is saved and can be read in full.
- Visitors are listed as anonymous until you mark them as a lead or qualified, so your team can track who to follow up.
- Conversations can be exported as a CSV file, with each message, who sent it and when.
- Analytics show conversations, visitors, messages, response time and usage over time.
Personal details are masked
Before a visitor's message is stored, email addresses, phone numbers, national ID numbers and card numbers are replaced with a placeholder such as [EMAIL REDACTED]. The bot can still reply, but those details are never kept.
Note
Because contact details are masked, ask visitors who want a call back to use your contact form or phone number.